Opening for L1 and L2 Support Engineer

Roles and Responsibilities:

•    Install and integrate new server hardware and applications 
•    Getting Reports from the Firewall 
•    Setting up the Rules for Staffs and Students 
•    Troubleshooting firewall related problems 
•    Backup the Firewall 
•    Firmware Updation 
•    Policy Test 
•    Setting up the Web Policy 
•    Host and Services 
•    Maintain L3, L2 Switches 
•    VLAN 
•    Crimping the LAN Cable 
•    Punching the I/O Port 
•    Troubleshoot the Network Issues 
•    NAT 

Operating System:
•    Windows Servers like 2008, 2008R2 and 2012 
•    Windows Client OS like Windows 7, Windows 8 and Windows 10. 
•    Active Directory 
•    Group Policy 
•    OS Troubleshooting 
•    DNS
•    DHCP 
•    Installing and configuring software, hardware, and networks 
•    Ensuring security and efficiency of IT infrastructure
•    Provide technical support for both hardware and software issues our users encounter 
•    Monitoring the internet connection for security risks.

Microsoft O/M365:
• Email ID creation for the Staffs and Students in O365
• Deletion of Email ID for Staffs and Students in O365
• Creating a Group ID and Adding the Users to the Particular M365 Group/Distribution List.
• Assigning the O365 Licenses to the Respective users
• Creation of Shared Mailbox and Assigning the permissions • Administration, support, and configuration of MS Office O365 for staff
• Getting Reports in the O365
• In OneDrive, Sharing E-Content (Study Materials) to the Students Laptop
• Resetting the Email ID Passwords for the Students who forget the Password. • Troubleshoot Exchange related issues.

Cloud AWS and Azure:
• Knowledge on AWS cloud 
• Azure architecture

• Creation of Zoom Links for the Corporate Meetings
• Technical Support for the Online Meetings.
• Download and upload the recorded Session on OneDrive.

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